General terms and conditions
1. SERVICE PROVIDER DETAILS:
Name: 4 Évszak Mátra Ltd.
Registered Office: 3232 Gyöngyös, Pálosvörösmarti Street 70.
Tax Number: 242 47 850-2-10
Company Registration Number: 10-09-033738
NTAK: SZ22034431 Phone: +36 20 443 4444
E-mail: erdeihotel@4evszak.hu
Website: erdeihotel.hu
2. GENERAL RULES
a. These "General Terms and Conditions" regulate the terms and conditions for using the accommodations and services of the Service Provider.
b. These terms do not apply to individual agreements concluded by the Service Provider, such as with travel agencies, travel intermediaries, or event organizers, which may contain provisions different from these terms.
3. CONTRACTING PARTIES
a. The services provided by the Service Provider are utilized by the Guest.
b. If the Guest directly places the service order with the Service Provider, the Guest becomes the Contracting Party. The Service Provider and the Guest become contractual parties (hereinafter referred to as "Parties") upon meeting the terms.
c. If a third party (hereinafter referred to as "Intermediary") places the service order with the Service Provider on behalf of the Guest, the cooperation conditions are governed by the contract between the Service Provider and the Intermediary. The Service Provider is not obliged to verify whether the Intermediary lawfully represents the Guest.
4. CONTRACTUAL RELATIONSHIP
a. The Service Provider sends an offer based on the Guest's written inquiry. Room sales depend on available capacity, and bookings are confirmed in the order of receipt.
b. The contract is concluded when the Service Provider sends a written confirmation (by letter, e-mail, or online platform) of the Guest's written order, thereby constituting a written contract. Verbal bookings, modifications by the Guest, or verbal confirmations by the Service Provider are not considered contractual.
c. The contract is for a specified period and covers the subject, location, duration, price of the service, as well as payment, cancellation, and modification terms.
d. If the Guest vacates the room permanently before the specified period expires, the Service Provider is entitled to the full payment for the service.
e. The Service Provider is entitled to re-sell the room vacated before the expiry date.
f. The Guest may request an extension of the accommodation service, which requires the prior approval of the Service Provider. In such cases, the Service Provider may require payment for services already rendered.
g. Any contract modification requires a written agreement signed by both Parties.
5. BASIC HOTEL SERVICES
a. Accommodation Service
i. The Service Provider offers hotel accommodation in one building, with various room types: Double Room, Family Suite.
b. Catering
i. The basic hotel package does not include meals. Breakfast is available at the hotel, while lunch and dinner can be enjoyed at the 4 Évszak Palóc Bistorant in Mátrafüred during opening hours.
ii. Taking food/drinks out of the restaurant is only allowed with prior permission from the staff on duty.
iii. A la carte dining is available at our Mátrafüred restaurant during opening hours.
iv. Guests with gluten, lactose, or egg sensitivities will find suitable meals in the 4 Évszak Palóc Bistorant's menu. However, ingredients for special diets may not always be available, so guests with special dietary needs must arrange their own meals. Detailed information regarding meal arrangements and ingredients is available via etterem@4evszak.hu.
c. Conference Services
i. Event rooms and conference services are available only by prior arrangement.
d. Wellness Services
i. The hotel's wellness services are available to hotel guests during opening hours, in compliance with the posted house rules.
f. Leisure Services
i. The hotel organizes adult and children's programs during certain periods within the framework of the High-Tech Sports Base. The hotel reserves the right to change the program schedule.
ii. Participation in all programs is subject to compliance with house rules.
6. PRICES
b. The prices for hotel services are published on the website.
c. The Service Provider reserves the right to change published prices without prior notice.
d. When publishing prices, the Service Provider indicates the rate of legally regulated taxes (VAT). Any additional tax burden due to changes in the tax law will be passed on to the Contracting Party with prior notice.
e. Prices do not include the local tourist tax (IFA), payable on-site. The current rate is displayed on the Service Provider's website.
g. The Service Provider advertises current prices, package offers, and promotions on www.erdeihotel.hu for informational purposes. Bookable rates depend on available capacity and can be accessed under the "Price Calculation" menu on the hotel's website. The Service Provider reserves the right to change prices.
h. The Service Provider's offers are available to guests with limited room capacity.
i. Published discounts always apply to individual room bookings unless stated otherwise.
j. Discounts cannot be combined with any other offers.
k. Prices for events, conferences, and group bookings are not published in advance and are provided upon specific request.
l. The Service Provider reserves the right to change the room type.
7. CHILDREN'S DISCOUNTS
Children's discounts apply when sharing a room with one or two adults, using an extra bed or crib. Discount rates: 100% discount for up to 2 children aged 0-2; 50% discount on the extra bed price for the 3rd, 4th, etc., children aged 2-14; full extra bed price applies for children over 14, unless otherwise specified in another offer or package.
8. PET POLICY (DOGS, CATS)
a. Our hotel does not accept guests with dogs, cats, or other pets.
9. PAYMENT TERMS
a. The Service Provider may require partial or full payment for services before their commencement through credit card guarantees or advance payments. Payment terms are specified in the order confirmation.
b. Advance payments can be made via bank transfer or prepayment with a SZÉP card. Any related costs are borne by the Contracting Party.
c. For bookings made on the day of arrival, the Guest must pay for the ordered services upon arrival, before occupying the room.
d. For bookings covering the entire year, the total package price must be paid in advance within 5 days of the order, by 5:00 PM local time. Payment can be made via transfer or SZÉP card prepayment.
i. Special offers are subject to individual payment terms, specified in the confirmation.
j. The Service Provider may request a guarantee from the Guest at check-in for both pre-ordered and on-site services. Guarantees can be provided in cash or as a credit card hold.
k. The Service Provider requires payment for services rendered no later than at check-out. Post-payment is only possible with an individually agreed written contract.
l. The Contracting Party may settle the bill in cash, by bank card, SZÉP card, or other vouchers accepted by the hotel, in compliance with legal regulations.
m. For payments via SZÉP card or bank card, the Service Provider may request the Guest to present an official ID to verify lawful card usage.
n. The bill can also be settled by credit card.
o. Invoices are issued in HUF according to Hungarian tax regulations. Prices quoted in foreign currency are converted to HUF using the hotel's daily exchange rate based on the MNB rate.
p. For corporate bookings, including changes in headcount: cancellations or modifications made 15 days in advance incur a 50% penalty, and cancellations or modifications made 8 days in advance or later incur a 100% penalty.
q. Contracts with travel agencies, event organizers, or other partners contain individual payment terms.
r. Gift vouchers (vouchers) are issued only after full prepayment. Vouchers can be redeemed within the validity period stated on the voucher, subject to availability and prior arrangement with the Service Provider. Unused vouchers expire after their validity period and cannot be redeemed for cash.
10. CANCELLATION AND MODIFICATION TERMS
a. Modifications or cancellations of ordered services are only possible in writing.
b. Date or headcount modifications of confirmed bookings are possible depending on availability, up until the last day of the penalty-free cancellation period.
c. Date modifications beyond the penalty-free period are possible with the payment of the applicable penalty.
d. During the off-peak season (September 1 - June 14, excluding peak and holiday periods), services can be canceled without penalty up to the 3rd day before arrival by 5:00 PM local time. Cancellations beyond this period or no-shows will incur a penalty equal to the total package price.
e. During the summer peak season (June 14 - August 31), services can be canceled without penalty up to the 7th day before arrival by 5:00 PM local time. Cancellations beyond this period or no-shows will incur a penalty equal to the total package price.
f. Special cancellation terms apply for peak and holiday periods. Services can be canceled without penalty up to the 14th day before arrival (except for New Year’s, when the penalty-free period is 21 days) by 5:00 PM local time. Cancellations beyond this period or no-shows will incur a penalty equal to the total package price.
g. During the New Year period, services can be canceled without penalty up to the 21st day before arrival by 5:00 PM local time. Cancellations beyond this period or no-shows will incur a penalty equal to the total package price.
h. Individual agreements with travel agencies or event organizers for group bookings may contain different cancellation terms.
i. Special offers are subject to individual cancellation terms, specified in the offer.
j. No refunds are provided for services (accommodation, meals, other services, etc.) ordered but not used by the Guest.
k. In case of early departure, if the Guest permanently vacates the room before the specified period expires, the Service Provider is entitled to the full payment for the services contracted. The Service Provider may re-sell the room vacated before the expiry date.
11. PEAK PERIODS
a. Peak and holiday periods include: New Year’s, March 15, Easter, Spring Break, May 1, Pentecost, August 20, Autumn Break, Christmas, Winter Break, New Year’s Eve, and other periods defined by the Service Provider.
12. TERMS AND CONDITIONS OF SERVICE USAGE
a. Guests may occupy hotel rooms from 3:00 PM on the day of arrival and must vacate them by 10:00 AM on the day of departure.
b. Depending on hotel occupancy, early check-in or late check-out may be available. Luggage storage is available at the reception.
i. Early check-in is possible from 10:00 AM and will be confirmed the day before arrival, depending on availability. The fee for early check-in is HUF 10,000 per room per occasion.
ii. Late check-out is possible if no other guests are scheduled to arrive on the same day, depending on availability. Late check-out until 4:00 PM costs HUF 10,000 per room per occasion.
c. Upon check-in, the Guest must sign the registration form filled with their personal data, thereby accepting the Service Provider's General Terms and Conditions and the house rules of its departments. The Guest must comply with the house rules during their stay.
d. The Service Provider accepts no liability for damages resulting from the Guest’s fault.
e. The cost of damages caused by intentional vandalism will be charged to the Guest.
f. The entire hotel is non-smoking. According to Act XLII of 1999 on the Protection of Non-Smokers, smoking is prohibited in closed areas of the hotel (including guest rooms) and communal spaces. Hotel staff are authorized to remind guests and others on the premises to comply with the law and cease any unlawful behavior. Guests and anyone on the hotel premises must comply with legal requirements and any warnings issued. If the hotel operator is fined by the authorities due to a guest’s violation, the operator reserves the right to pass the fine on to the person responsible. Violations, especially smoking in rooms or causing smoke to enter rooms, will incur an additional cleaning fee of HUF 200,000, charged to the room bill. Smoking is only allowed in designated areas.
13. REFUSAL OF CONTRACT FULFILLMENT AND TERMINATION OF SERVICE OBLIGATION
a. The Service Provider has the right to terminate the accommodation contract immediately and refuse services in the following cases:
i. The Guest improperly uses the room or other hotel facilities;
ii. The Guest has an infectious disease;
iii. The Guest endangers hotel security or order, behaves offensively or aggressively with staff or other guests, is under the influence of alcohol or drugs, or exhibits threatening, insulting, or otherwise unacceptable behavior;
iv. The Guest fails to meet their payment obligations as specified in the contract.
14. ACCOMMODATION GUARANTEE
a. If the Service Provider is unable to provide the services listed in the contract due to its own fault (e.g., overbooking, temporary operational issues, force majeure, etc.), it must immediately arrange alternative accommodation for the Guest.
b. The Service Provider must offer the contracted services at the confirmed price and for the agreed duration at another accommodation of similar category until the issue is resolved. All additional costs of the alternative accommodation are borne by the Service Provider. Free transportation must be provided for the Guest to the substitute accommodation and, if necessary, back.
c. If the Service Provider fully meets these obligations or if the Guest accepts the offered alternative accommodation, the Contracting Party cannot claim further compensation.
15. ILLNESS OR DEATH OF THE GUEST
a. If the Guest becomes ill during their stay and cannot act on their own behalf, the Service Provider will offer medical assistance.
b. In case of illness or death, the Service Provider is entitled to compensation from the sick or deceased Guest's relative, heir, or account holder for any medical and procedural costs incurred, as well as the cost of services used before death and any damages to equipment or furnishings.
16. RIGHTS OF THE CONTRACTING PARTY
a. The Guest is entitled to use the booked room and the hotel facilities provided for common use, according to their intended purpose, unless subject to specific conditions.
b. The Guest may lodge complaints regarding the fulfillment of services during their stay. The Service Provider is obligated to investigate complaints submitted in writing during the Guest's stay.
c. The right to complain expires after the Guest's departure from the hotel.
17. OBLIGATIONS OF THE CONTRACTING PARTY
a. The Contracting Party must pay for the services ordered in the contract by the specified time and manner.
b. The Guest must ensure that children under 18 under their responsibility are supervised by an adult while at the hotel.
18. LIABILITY OF THE CONTRACTING PARTY FOR DAMAGES
a. The Guest is liable for all damages and disadvantages caused by them or any person under their responsibility to the Service Provider or third parties. This liability applies even if the injured party claims compensation directly from the Service Provider.
19. RIGHTS OF THE SERVICE PROVIDER
a. If the Guest fails to pay for the services used or the penalty for ordered but unused services, the Service Provider has the right to retain a lien on the Guest’s personal belongings brought into the hotel.
b. The Service Provider may charge extra cleaning fees to the Guest under the following conditions: - Extra cleaning in the room: if the room requires special cleaning (vomit, mud in the room, spilled drinks, etc.) to be re-let to other guests, the fee is HUF 200,000 per cleaning per room. - Full cleaning of the room: if the room requires full cleaning (vomit, mud, spilled drinks, unusable room, damaged furniture, repainting, etc.), the fee is HUF 500,000 per cleaning per room plus external contractor fees (e.g., painters, masons, plumbers, etc.). - Extra cleaning in the dining area: if the dining area requires special cleaning (vomit, mud, spilled drinks, etc.), the fee is HUF 300,000 per cleaning per dining area. - Full cleaning of the dining area: if the dining area requires full cleaning (vomit, damaged furniture, mud, spilled drinks, unusable area, repainting, etc.), the fee is HUF 1,000,000 per cleaning per dining area.
20. OBLIGATIONS OF THE SERVICE PROVIDER
a. The Service Provider must fulfill the ordered accommodation and other services according to the applicable regulations and service standards.
b. The Service Provider is obligated to investigate any written complaints from the Guest and take the necessary steps to resolve the issue, which must be documented in writing.
21. LIABILITY OF THE SERVICE PROVIDER FOR DAMAGES
a. The Service Provider is liable for all damages suffered by the Guest that occurred within the hotel due to the fault of the Service Provider or its employees.
b. The Service Provider is not liable for damages caused by unavoidable external events beyond the control of its staff or guests, or damages caused by the Guest themselves.
c. The Service Provider may designate areas within the hotel where guests are not permitted. The Service Provider accepts no liability for any damages or injuries occurring in such areas.
d. The Guest must report any damages immediately to the hotel and provide all necessary information for clarifying the circumstances, including police reports if applicable.
e. The Service Provider is only liable for valuables, securities, or cash if they have been explicitly accepted for safekeeping and documented in writing.
f. The Service Provider is not responsible for personal belongings left in public areas or rooms, including items placed in room safes.
g. The Service Provider is not liable for damages to vehicles parked in the hotel’s parking lot.
h. The Service Provider is not responsible for valuables left in vehicles parked in the hotel’s parking lot.
i. The amount of compensation is determined on a case-by-case basis.
22. CONFIDENTIALITY
a. The Service Provider must comply with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information and other relevant data protection regulations during the performance of its contractual obligations.
23. COMPLAINT HANDLING
a. In accordance with Act CLV of 1997 on Consumer Protection, the Service Provider informs the Guest that complaints can be submitted at: 3300 Eger, Hadnagy Street 6. Phone: +36 36 416-660/105 extension. Complaints can also be submitted via email at sales@4evszak.hu.
b. According to the Consumer Protection Act, the Guest may initiate proceedings with the conciliation body competent at their place of residence or stay if they have attempted to resolve their complaint in writing with the Service Provider but were unsuccessful. The conciliation body competent according to the Service Provider's registered office is located at 3525 Miskolc, Szentpáli Road 1, phone: (06 46) 501 091.
24. FORCE MAJEURE
Any cause or circumstance beyond the control of either party, such as an epidemic, war, flood, fire, adverse weather conditions, power shortage, or strike (force majeure), shall release both parties from fulfilling their contractual obligations while such cause or circumstance persists. Both parties will do everything in their power to minimize the occurrence of such causes or circumstances and mitigate any resulting damage or delay as quickly as possible.
25. GOVERNING LAW AND JURISDICTION
The legal relationship between the Service Provider and the Contracting Party shall be governed by Hungarian law. Any legal dispute arising from the service contract shall be adjudicated by the court with jurisdiction over the location of the service.
Mátrafüred, June 9, 2022.